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“Sorry,” Cadbury Tells NZ Customers: Replacing Coca Butter With Palm Oil Was A No-No

August 17, 2009: 02:53 AM EST
Cadbury New Zealand has apologized to its Kiwi customer base for substituting palm oil, a common cooking oil in Asia that is high in beta carotene and saturated fats, for cocoa butter in its dairy milk chocolate. The company had apparently made the switch for environmental reasons, but customers turned out to be palm oil-intolerant and demanded a return to the use of coca butter. “At the time, we genuinely believed we were making the right decision, for the right reasons,” a Cadbury spokesman said. “But we got it wrong ... I am really sorry.”
Bill Bruce, "Cadbury Dairy Milk returns to Cocoa Butter only recipe ", Cadbury New Zealand, August 17, 2009, © Cadbury Ltd
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